Free Easy 30-Day Return
Your product is eligible for return within 30 days of the delivery date.
Please submit your return request via soybu returns portal.
Enter your order number and select a reason for return.
Reasons – Size/fit, color, changed my mind
Download the shipping label. You will need a printer to print the shipping label.
Allow 7-10 business days for the refund to process in your bank account.
Currently, we do not offer any exchange.
Qualification for a Return
The item must be unwashed and unworn with the original hangtags attached.
The item must be sent back in its original packaging with the original tags and labels on. If the tags are cut, the item will not be eligible for a refund.
All returns are subject to inspection in our warehouse.
If a return does not meet the above criteria, it will be shipped back to the customer and the refund will not be processed.
Terms and Conditions
All returns are handled on a case-by-case basis and ultimately at SOYBU’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our customers. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days, refunds will be applied to a SOYBU account credit.
We cannot initiate an exchange currently. We request you to return an order and re-order the item you like for an exchange.